Terms, shipping and returns
MadMax Trade Supply is a reseller and a DBA of MadMax Enterprises, LLC, 5424 Kellogg Ave, Edina, MN 55424. We do not manufacture the products we sell.
Prices and payment
Prices include the sales tax we pay at purchase (shown for Minnesota; your cart updates it for your ship-to state) and, where noted, shipping. No separate tax line. Prices are in US dollars and are the published price at the time you order. Prices may change at any time without notice; the price shown when you check out is the price you pay. They include the sales tax we pay at purchase; we do not add sales tax at checkout. When you pay by card at checkout, your card is authorized, not charged. We charge it when your order is confirmed in stock, usually within 1 business day. If we can't confirm it (for example, the item is out of stock or its price has changed), we release the hold and you are not charged. Card authorizations not confirmed within 7 days are released automatically. Orders with items marked "Shipping calculated before payment link", and orders shipping to Alaska, Hawaii, US territories or APO/FPO addresses, are not charged at checkout: we email a secure payment link with the shipping cost, and you can cancel at no cost before you pay.
Subscriptions (auto-ship)
Some items can be bought as a subscription ("Subscribe & auto-ship") every 1, 2, 3, 6 or 12 months. Subscription prices include sales tax for your ship-to state and contiguous-US shipping. Auto-ship is available only for items with shipping included and addresses in the contiguous United States (lower 48 + DC); it is not available for Alaska, Hawaii, US territories or APO/FPO addresses.
Renewal. When you subscribe, your card is charged at checkout for the first order (including any one-time items in the same order), and then automatically at the start of each interval you chose, until you cancel. Subscription charges are not held for a stock check the way one-time card orders are; we confirm stock after each charge, and if we can't fill a shipment we refund that charge in full and email you.
Cancel anytime. You can cancel before your next charge at madmaxsupply.com/subscription/ (enter your email and order number), by replying to your order email, or by emailing tamara@madmaxsupply.com. Cancellation stops future charges; it does not refund charges already made, but a shipment that has not shipped yet can be canceled under our normal cancellation terms.
Price changes. Subscriptions renew at the then-current price. Prices may change at any time; if the price of a subscribed item changes, we'll email you before your next renewal, so you can cancel or change it first. A new price applies only from a renewal after that notice.
Failed payments. If a renewal payment fails, the card network or Stripe may retry it over the following days, and we may email you to update your card. Nothing ships until a renewal is paid. If payment can't be collected, the subscription may be canceled.
Returns. Each shipment is covered by the same return window as a one-time purchase of that item (shown on its product page), measured from that shipment's delivery.
Shipping
Orders ship to the address you provide, within the United States. Typical delivery is a few business days in the contiguous United States; delivery estimates are confirmed in your order confirmation email. Some items are marked "Shipping calculated before payment link"; any shipping charge is shown in the payment link before you pay. "Shipping included" applies to the contiguous United States (lower 48 states + DC) only. For Alaska, Hawaii, Puerto Rico, other US territories and APO/FPO addresses, shipping is never included: we quote it in the payment-link email before you pay, and you can cancel at no cost. Some items cannot ship to those areas or to PO boxes; we will tell you before payment if that applies.
Returns and cancellations
Most items can be returned within 30 days of delivery if they are new, unused and in the original packaging; the customer pays return shipping. Some items, such as certain batteries and LED lighting, have shorter return windows (7 days or 10 business days) shown on the product page; the window shown on the product page when you order applies.
To start a return, email tamara@madmaxsupply.com with your order number before sending anything back, and we will reply with return instructions. We pay return shipping if we sent the wrong item or it arrived damaged or defective. Refunds go to your original payment method after the returned item is received and checked, normally within 10 business days of receipt. You can cancel an order at no cost before your card is charged (or before you pay a payment link) by emailing us.
Warranty
Products carry only the manufacturer's warranty, if any. We make no other warranties, express or implied, to the extent allowed by law. Brand and model names are used to describe compatibility; we are not an authorized dealer for those brands unless stated.